It is very important that you you click on the "Complete Order" button at the bottom of the payment page. Just making payment does not complete your order. There are no payments made directly from this site. All payment methods are completely external and made after the completion of your order. If you do not click on Complete Order at the bottom of the page the order will not be in my system and I will not know you placed an order. If you do not receive the order confirmation email your order is not complete. Every now and then I get an email where someone is wondering where their order is. In this case I can go and look at the abandoned cart function and find it and then send an email for it to be completed.